Return and Refund policy

Return and Refund policy

After placing your valued order and making the payment, we would not be able to make any changes in the same. Also combining or adding orders once they have been placed would not be possible. Once order is placed and payment is made for the products, orders cannot be cancelled or returned back. In the event of non-delivery occurred due to customer mistake (wrong name, address or any other wrong information), SSMobile.com would incur an extra cost for redelivery and the same would be claimed from the customer. Any refund claim due to technical error in the payment gateway, will be refunded within a time span of 6-7 days

Pre Orders

• Pre-Booking Amount Guarantee.
• If prices are increased after you ordered, the current price (Release Date effect) will be applicable on your order.
• The balance amount of your pre-booking should be paid before the shipment of your order.
• We are running Pre-Booking only on Net Banking, Debit and Credit Card.
• Condition applies only on pre-booking before its release date.
• If Pre Booking orders are placed at the same time as regular orders, your online order status and shipping confirmation emails will include the Pre-Booking.
• Pre-Booked products are shipped separately, We will not send with any other booked products.
• We aim to deliver Pre-Booked products on or after the official launch date and as well as stock availability.

Demonstration & Installation

Demonstration is provided by the manufacturing company and is provided on certain products only, in case of further clarifications, we would request to contact us on +91 8600666111 or email us on support@ssmobile.com  and we will be happy to clarify on the same. After delivery/receipt of product, the demonstration, if applicable, would happen after minimum 4 business days. Only the first demonstration would be on a complimentary basis. Installation is provided by the manufacturing company’s authorized service center/franchisee only. 

After sales service

After sales service is provided by the authorized service centers of the respective manufacturing companies. For product service requirement, kindly contact us on the above mentioned details for the same.

For any product/service available on sale on www.SSMobile.com, the company does not assume any liability. SSMobile.com is only in the business of providing products/services from manufacturers to customers at the destination of their choice in Mumbai, Pune, Gujarat and Delhi. (Limited to mentioned cities limits only)